Privacy Policy

Effective Date: October 31, 2025

This Privacy Policy describes how KAPBALL (“we”, “us”, “our”, “KAPBALL”) collects, uses, shares and protects the personal information you provide on our website (the “Site”).

By accessing or using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information and non-personal information when you visit or use our Site, including:

Information you provide directly: e.g., your name, email address, phone number, billing information (if you purchase services/products), contact form submissions, membership or account information.
Automatically collected information: e.g., IP address, device identifiers, browser and operating system, pages visited, referring URL, cookies and similar tracking technologies.
Third-party sources: information we obtain from third-party service providers, social networks or other publicly available sources (if you choose to link or connect with them).

2. How We Use Your Information

We use the information we collect for purposes such as:

Providing, operating and maintaining the Site and our services.
Processing your purchases, subscriptions or enrolments.
Communicating with you (e.g., about your account, purchases, updates, marketing if you consent).
Personalizing your experience on the Site.
Analyzing usage to improve our offerings, Site performance and marketing.
Ensuring security, fraud prevention and compliance with legal obligations.
Text Message Communications: By providing your phone number and opting in, you consent to receive text messages from Kapball, including order updates, event reminders, product announcements, and promotional messages. Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP or contact us at [email protected].

3. Sharing Your Information

We will not sell your personal information. We may share your information with:

Service providers and contractors who help us deliver the Site or services (e.g., payment processors, hosting providers, email platforms).
Legal or regulatory authorities when required by law or to respond to legal process.
With your consent or at your direction.
Kapball does not sell, rent, or share mobile phone numbers with third parties for marketing purposes.

4. Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to collect information about your use of the Site. These may include:

Essential cookies necessary for the Site’s operation.
Analytics cookies to understand how you use the Site.
Advertising or marketing cookies to show you relevant offers.
You may manage or disable cookies via your browser settings, but that may affect your experience of the Site.

5. Data Security and Retention

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure or destruction. However no system is completely secure, and we cannot guarantee absolute security.

We will retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law or with your consent.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, such as the right to:

Access, update or correct your information.
Request deletion of your information.
Object to or restrict certain processing.
Receive a copy of your information in a portable format.
To exercise any of these rights, please contact us at [email protected]. We will respond within the time required by applicable law.

7. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected such information, please contact us and we will delete the information.

8. International Transfers

If you are located outside the United States, please note your information may be transferred to and processed in the U.S. or other jurisdictions. By using the Site, you consent to such transfers.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated policy on the Site and update the “Effective Date” at the top. We encourage you to review the policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any rights, please contact:
Email: [email protected]